Desktop Support Specialist

Boston, MA
Full Time
Entry Level

Come Build Something with Shepley Bulfinch as a Desktop Support Specialist!

The Desktop Support Specialist is an in-person role and will be in our Boston office 4 days a week. They will be working closely with the rest of the IT team in ensuring superior end user experience to employees, with an emphasis on customer service.

Who We Are:

Shepley Bulfinch is a national architecture and design firm with offices in Boston, Hartford, Houston, Phoenix and Durham. Founded in 1874, the firm has a notable legacy of challenging convention, pioneering visionary design ideas, and collaborating with clients who seek to drive measurable changes.

How Do You Know if this Role is Right for You?

The successful candidate is seeking a role in the technology field, is curious, and can absorb and apply massive quantities of information. They can effectively work with a team and are also self-directed enough to pursue individual projects. They will have excellent interpersonal skills, with the ability to communicate technical problems and instructions to end users in terms that are easy to understand. In this position, you will have the opportunity to attend local IT conferences and meetups supporting firm technology and be encouraged to acquire professional certifications supporting firm technology.

Key Responsibilities:

  • Setup and ship laptops to new hires and replace malfunctioning hardware in the fleet
  • Manage in-warranty repair process for laptops with manufacturer (depot repair and on-site service)
  • Resolve tickets related to performance and function of endpoints, peripherals, mobile devices, and virtual desktops
  • Troubleshoot hardware problems with laptops
  • Troubleshoot software problems related to OS, drivers, or general office software
  • Troubleshoot network issues in remote locations (i.e. work from home)
  • Install and configure desktop computer hardware, software and peripherals using standard procedures
  • Keep laptop endpoints up-to-date and compliant (AD, Azure AD, Microsoft 365 Security, Microsoft Intune)
  • Package, deploy and update software using Microsoft Intune
  • Manage updates to laptops to ensure consistency within the fleet
  • Assist with management of security system and badging for employees
  • Assist with in-office support of conference rooms and in-person support of office needs

Qualifications:

  • 2+ years of prior Windows Desktop Support experience preferred
  • Experience with Microsoft Intune preferred
  • Ability to remotely troubleshoot network and software issues on laptop endpoints
  • CompTIA A+ certification or equivalent experience desirable
  • High attention to detail and solid documentation skills required
  • Interest in architecture or design recommended

Shepley Bulfinch offers competitive benefits and compensation, including health and dental insurance, a 401(k) and profit-sharing plan, and flexible work schedules, as well as a range of professional growth and development opportunities.

Shepley Bulfinch is an Equal Opportunity Employer

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